Fill in the details below and attach photos if reporting a product defect
We will reply your feedback within 24 hours via Email or WhatsApp
Clear rules and fast resolution — your rights are fully protected
Submit photos or videos of the defect with your order number. Our QC team reviews evidence within 2 business days and confirms whether the issue falls under manufacturing responsibility.
Confirmed manufacturing defects qualify for free replacement in the next shipment or a proportional refund. We cover the cost of replacement goods and negotiate the best resolution for bulk orders.
All shipments can be insured upon request. If goods are damaged in transit, provide carrier damage records and photos — we assist with the insurance claim and reship affected items promptly.
Please report any quality or quantity issues within 7 days of receiving the goods. Claims submitted within this window are prioritized and eligible for full after-sales coverage.